Intercom integration for Founder OS: what it reads and how to connect
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Intercom integration
The Intercom connector reads your conversations as support records: who each is with, whether it is open and how it was rated. Founder OS attaches each one to the customer it belongs to, so a customer’s support load sits beside what they pay.
Connected tools are part of Founder OS, which is on Pro Plus. Idea validation is on every plan, including Free. See every tool Founder OS reads.
What Founder OS reads from Intercom
- Conversations: subject, state (open, snoozed or closed) and whether it is marked priority
- The customer’s email, the rating they gave and when the conversation was closed
- How long the first reply took
What it leaves alone:
- The messages inside a conversation
- Contacts and companies as separate records, articles and outbound messages
How much each sync reads
- Each sync reads the conversations again from the start, 150 a page, up to 10,000
A sync runs when you connect, once a day after that, and whenever you press Sync.
Where the records are used
- Customers across tools, on the Revenue page and in Ask: open and total conversations for each customer, matched by email
How to connect Intercom
Press Continue with Intercom and approve read access in Intercom’s own screen. No key changes hands, and disconnecting later also ends the access in Intercom.
Or connect with a key you create:
- In Intercom, open the Developer Hub and create an app.
- Under Authentication, give it read permission for conversations only.
- Copy the access token. Enter eu or au as the region if your workspace is not in the US.
Intercom documents this kind of key in its own guide, and you connect your account under Intercom’s terms.
Access and security
- Approval in Intercom uses the read permissions set on the StartupDeckAI app. Intercom does not report what was granted, so the grant cannot be checked: the safeguard is that our server refuses anything that is not a read.
- A key is an access token from an app you create with read permission for conversations only. A workspace hosted in the EU or Australia connects this way, with eu or au entered as the region.
Every request to a connected tool is checked on our server, and anything that is not a read is refused before it leaves. It cannot move money, send a message or change a record. Keys and tokens are encrypted with AES 256 in GCM mode before they are stored, are never shown again, and are kept out of our logs. Disconnecting deletes the key and every record imported from the tool, in one step. For a tool you approved, we also ask the tool to end our access. The security page sets out the rest.
Questions
- Can it read what customers wrote to us?
- No. It reads the list of conversations and keeps the subject, state, rating, reply time and customer email. The messages inside a conversation are never requested.
- My Intercom workspace is in the EU. Can I connect it?
- Yes, with an access token: enter eu as the region, or au for Australia. Approval in Intercom connects to the US region only.
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Connect Intercom to Founder OS
Founder OS reads the tools your company runs on and keeps your figures, notes and decisions in one place. It is part of Pro Plus.
See Founder OS