Does it read the conversation inside a ticket?

No. Ticket descriptions and comments are never requested. Only the subject, status, priority, creation date and requester are kept.

How are tickets matched to customers?

By the requester’s email. A ticket joins a customer that already exists from your billing tool or CRM; a ticket on its own never creates one.

Zendesk integration for Founder OS: what it reads and how to connect

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Zendesk integration

The Zendesk connector reads your most recently updated tickets as support records: the subject, status, priority and who raised it. Founder OS attaches each ticket to the customer it belongs to, so open tickets show beside revenue.

Connected tools are part of Founder OS, which is on Pro Plus. Idea validation is on every plan, including Free. See every tool Founder OS reads.

What Founder OS reads from Zendesk

Tickets: subject, status and priority
The requester’s email
When each ticket was created

What it leaves alone:

Ticket descriptions and comments
Attachments, macros and help center articles

How much each sync reads

The 100 most recently updated tickets per sync. A busier help desk shows as Partly synced

A sync runs when you connect, once a day after that, and whenever you press Sync.

Where the records are used

Customers across tools, on the Revenue page and in Ask: open and total tickets for each customer, matched by the requester’s email

How to connect Zendesk

Connect with a key you create:

Create a separate Zendesk agent for StartupDeckAI with the most limited role that can see tickets.
In Admin Center, open Apps and integrations, then APIs, then Zendesk API, and add an API token.
Enter your subdomain (acme in acme.zendesk.com), that agent's email, and the token.

Zendesk documents this kind of key in its own guide, and you connect your account under Zendesk’s terms.

Access and security

Your subdomain (acme in acme.zendesk.com), an agent’s email and an API token. Zendesk cannot limit a token to read access, so the safeguard is ours: every request is checked on our server and anything that is not a read is refused before it leaves.

Every request to a connected tool is checked on our server, and anything that is not a read is refused before it leaves. It cannot move money, send a message or change a record. Keys and tokens are encrypted with AES 256 in GCM mode before they are stored, are never shown again, and are kept out of our logs. Disconnecting deletes the key and every record imported from the tool, in one step. For a tool you approved, we also ask the tool to end our access. The security page sets out the rest.

Questions

Does it read the conversation inside a ticket?: No. Ticket descriptions and comments are never requested. Only the subject, status, priority, creation date and requester are kept.
How are tickets matched to customers?: By the requester’s email. A ticket joins a customer that already exists from your billing tool or CRM; a ticket on its own never creates one.

An example of Founder OS reading four connected tools, Stripe, Razorpay, HubSpot and Slack, once a day, then working out monthly recurring revenue, churn and the customer count from the billing records by fixed formulas, each figure labelled Calculated.

Tools & workflows

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Comparisons

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Guides

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Trust & docs

Research methodology About the team Product changelog Plans and trial limits

Connect Zendesk to Founder OS

Founder OS reads the tools your company runs on and keeps your figures, notes and decisions in one place. It is part of Pro Plus.

See Founder OS